PRIVACY POLICY

Last updated: 16 October 2026

This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit drivequo.com (the "Website") or request information about driving-related services. The Website is a marketing and information platform that receives inquiries and, where appropriate, connects visitors with relevant service providers. In this Policy, "we", "us", and "our" refer to the party responsible for collecting and using information through the Website.

This Privacy Policy is intended to comply with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and, where applicable, the General Data Protection Regulation (EU) 2016/679 ("EU GDPR").

1. WEBSITE OPERATOR AND DATA CONTROLLER

The party that determines the purposes and means of processing personal data submitted through the Website acts as the data controller. Privacy-related inquiries can be directed to support@drivequo.com.

Website: drivequo.com.

If another organisation independently determines how it handles your inquiry after a referral, that organisation may act as a separate data controller. Its identity and relevant privacy information should be provided before or when your information is transferred, as required by law.

For privacy questions or requests to exercise your rights, contact support@drivequo.com.

2. PERSONAL DATA WE COLLECT

Depending on how you use the Website and our services, we may collect and process the following categories of personal data:

• Identification data, such as your first name and surname;
• Contact information, such as your email address, telephone number, or messaging contact details;
• Information submitted through contact forms, applications, questionnaires, or requests for services;
• Information relevant to understanding your inquiry and, where appropriate, connecting you with a suitable service provider;
• Technical information, including IP address, browser type, device type, operating system, language settings, and similar technical data;
• Website usage information, including pages visited, time spent on the Website, interactions, referral sources, and advertising campaign data;
• Communications and correspondence with us;
• Any other information that you voluntarily provide to us.

We ask you not to provide personal information that is unnecessary for the purpose of your inquiry.

3. PURPOSES AND LEGAL BASIS FOR PROCESSING

We process personal data only where there is a lawful basis for doing so.

Depending on the circumstances, we may rely on:

• Performance of a contract or steps taken prior to entering into a contract;
• Compliance with legal obligations;
• Our legitimate business interests, provided that those interests do not override your rights and freedoms;
• Your consent, where consent is required.

We may process personal data for the following purposes:

• To provide information about driving-related services described on the Website;
• To respond to inquiries and requests;
• To assess inquiries and identify appropriate follow-up steps;
• To communicate with prospective and existing clients;
• To refer inquiries to relevant service providers where appropriate and lawful;
• To respond to questions about Website inquiries and referrals;
• To operate, maintain, and improve the Website;
• To analyse Website usage and advertising effectiveness;
• To prevent fraud, misuse, security incidents, and unlawful activity;
• To comply with legal, regulatory, accounting, or administrative obligations;
• To establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw your consent at any time.

4. COOKIES AND TRACKING TECHNOLOGIES

The Website may use cookies and similar technologies.

Some cookies are necessary for the Website to function properly. Other cookies, including analytics, advertising, or tracking cookies, may be used only where permitted by applicable law and, where required, after obtaining your consent.

Cookies may be used to:

• Maintain Website functionality;
• Remember user preferences;
• Understand how visitors interact with the Website;
• Measure Website traffic and performance;
• Analyse advertising campaigns;
• Improve our services and user experience.

Where applicable, you can manage your cookie preferences through the cookie consent tool available on the Website.

You may also disable or delete cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

5. DATA SHARING AND DISCLOSURE

We do not sell or rent personal data.

We may disclose personal data where reasonably necessary to:

• Service providers that help us operate the Website, communications, CRM systems, hosting, analytics, advertising, or customer support;
• Relevant third-party service providers to whom an inquiry is referred, where there is an appropriate lawful basis and the visitor has been informed as required;
• Professional advisers, including legal, accounting, compliance, and IT professionals;
• Payment service providers, where applicable;
• Public authorities, regulators, courts, or law enforcement agencies where disclosure is required by law;
• Other parties where necessary to protect our legal rights, prevent fraud, or protect users and third parties.

Where third parties process personal data on our behalf, we take reasonable measures to ensure appropriate contractual and data protection safeguards are in place.

6. INTERNATIONAL DATA TRANSFERS

Some service providers or business partners may process personal data outside the United Kingdom or the European Economic Area.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection legislation.

Such safeguards may include:

• Adequacy regulations or adequacy decisions;
• The UK International Data Transfer Agreement;
• The UK Addendum to the European Commission Standard Contractual Clauses;
• European Commission Standard Contractual Clauses;
• Other legally recognised transfer mechanisms.

7. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to requests, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on:

• The nature of the personal data;
• The purpose for which the information was collected;
• Whether a business relationship exists;
• Legal, tax, accounting, or regulatory requirements;
• Whether the data may be required in connection with a legal claim.

When personal data is no longer required, we will delete, anonymise, or securely dispose of it where reasonably practicable.

8. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of your personal data;
• Request restriction of processing;
• Object to certain types of processing;
• Request portability of personal data;
• Withdraw consent at any time where processing is based on consent;
• Object to processing carried out on the basis of legitimate interests;
• Lodge a complaint with a competent data protection authority.

These rights may be subject to legal limitations or exemptions.

To exercise your rights, please contact us at:

support@drivequo.com

We may need to verify your identity before responding to certain requests.

9. DATA SECURITY

We implement reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Accidental or unlawful destruction;
• Loss;
• Alteration;
• Disclosure;
• Misuse.

These measures may include access controls, secure hosting environments, restricted access to personal information, technical security measures, and internal data protection procedures.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

10. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites.

When you leave our Website or use a third-party service, we recommend reviewing the privacy policy of the relevant provider.

11. MARKETING AND ADVERTISING

Where permitted by applicable law, we may use contact information to communicate with you regarding services that may be relevant to your inquiry.

Where consent is legally required for marketing communications, we will obtain consent before sending such communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us at support@drivequo.com.

The Website may also use advertising and analytics technologies to measure campaign performance and understand how users interact with our Website, subject to applicable cookie and consent requirements.

12. AUTOMATED DECISION-MAKING

We do not intend to make decisions that produce legal or similarly significant effects on individuals solely through automated processing unless permitted by applicable law and appropriate safeguards are implemented.

If this changes, we will provide the information required by applicable data protection law.

13. CHILDREN'S PRIVACY

The Website and our services are not intended for children under the age of 18.

We do not knowingly collect personal data from children through the Website.

If we become aware that personal data has been submitted by a child without appropriate legal authorisation, we may take reasonable steps to delete such information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or legal requirements.

The latest version will be published on this page with an updated "Last updated" date.

We encourage users to review this Privacy Policy periodically.

15. CONTACT AND COMPLAINTS

If you have questions about this Privacy Policy or the processing of your personal data, contact:

Email: support@drivequo.com
Website: drivequo.com

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

If the EU GDPR applies to the processing of your personal data, you may also have the right to lodge a complaint with the competent supervisory authority in your country of residence, place of work, or place of the alleged infringement.